Frustrated car owners have been waiting months for vital documents and left unclear about whether they can legally drive their vehicles because of a backlog of applications caused by the coronavirus crisis.
In the past few months, licence renewals and changes to vehicle registration (V5C) documents have been backing up at the Driver Vehicle Licensing Agency’s Swansea offices, leaving thousands of people waiting months to get them back.
Since Guardian Money wrote about the case of a driver struggling to get hold of a car logbook, readers have swamped our Consumer Champions’ inbox with reports of long delays and how impossible it has become to contact the UK government agency.
Those sending off their driving licence or V5C document for routine changes of address report waiting months. Some, with more complex cases, say they have been waiting since January for applications to be dealt with.